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askON Hours

askON will be closed on regular holidays and when colleges are normally closed. When the service is closed you can use the click-to-chat button to see your college library contact page.

About askON

askON is a chat and text based information and research service brought to you by Ontario college libraries. We can help you find materials on your topic, answer questions about your library, or help you develop a research strategy. askON is staffed by participating libraries across the province. You may be chatting with askON staff from a different institution/library, but they can help you with your information needs.

We accept questions from visitors of participating Ontario college libraries but may, depending on the question and staff availability, refer you to your library. We'll always try to find enough information to get you started. Restrictions may apply to licensed databases.

Be patient with us. There are 2-3 library staff members online but sometimes we are busy managing large numbers of visitors. You are getting help from a real person, so please be polite. We will not answer personal questions or questions that contain offensive language. We monitor usage and reserve the right to disconnect those who display rude or inappropriate behaviour.

A chat-based reference session may last 10-15 minutes or more.  If you are unable to wait, please try askON again later. Thank you!


askON collects the minimum amount of information from visitors necessary to provide effective service. Your email address, if given, is not stored and will not be used for any other purpose. Learn more about askON.



Summer 2024

May 6th - August 16th, 2024


Monday - Friday

9:00am - 5:00pm ET

When the service is closed, you can send questions by e-mail
Learn more about our askON service

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